Legal

crlckex Terms and Conditions —
Clear Rules for Bangladesh Players

These terms govern your use of the crlckex platform. We've written them in plain language so you know exactly where you stand — your rights, your responsibilities, and how crlckex operates.

Last Updated: January 2025
Key Points

What You Need to Know
Before You Read the Full Terms

These six points summarise the most important aspects of the crlckex terms. Please read the full terms below for complete details.

You Must Be 18 or Older

crlckex is strictly for adults aged 18 and above. Creating an account as a minor is a breach of these terms and will result in immediate account closure and forfeiture of any balance.

One Account Per Person

Each player is permitted one crlckex account. Duplicate accounts are prohibited and will be closed. Bonuses claimed across multiple accounts will be voided and the accounts suspended.

Bonuses Have Wagering Requirements

All bonuses on crlckex — including the welcome bonus — are subject to wagering requirements before withdrawal. The specific requirements are stated clearly in each bonus offer.

Withdrawals Require Verification

crlckex requires identity verification before processing withdrawals. This is a standard KYC requirement. Verified accounts receive withdrawals to bKash and Nagad within five minutes.

Fair Play Is Mandatory

Any attempt to exploit software bugs, use automated betting systems, or manipulate game outcomes is strictly prohibited. crlckex reserves the right to void winnings and close accounts where abuse is detected.

Responsible Gaming Tools Available

Every crlckex account includes access to deposit limits, session timers, and self-exclusion. These tools are available at any time and crlckex encourages all players to use them proactively.

Full Terms

crlckex Terms and Conditions

By registering an account on crlckex or using any part of the crlckex platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the crlckex platform. These terms apply to all players accessing crlckex from Bangladesh and all other permitted jurisdictions.

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and crlckex ("crlckex", "we", "us", "our") governing your access to and use of the crlckex website, mobile application, and all associated gaming services (collectively, the "Platform").

By completing the registration process on crlckex, making a deposit, or placing a bet, you confirm that you have read these Terms in full and agree to be bound by them. These Terms apply alongside the crlckex Privacy Policy and Responsible Gaming Policy, which are incorporated by reference.

crlckex reserves the right to update these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued use of the crlckex platform after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

2 Eligibility

To register and use a crlckex account, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. crlckex does not permit minors to register or use the platform under any circumstances.
  • You must be located in a jurisdiction where online gaming is not prohibited by applicable law.
  • You must not be a current employee, contractor, or immediate family member of a crlckex employee.
  • You must not have been previously excluded or banned from the crlckex platform.
  • You must be registering on your own behalf and not on behalf of any third party.

c rlckex reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be closed immediately, all pending withdrawals will be cancelled, and any balance will be forfeited. crlckex takes age verification seriously and cooperates fully with any regulatory requirements in this area.

3 Account Registration

Each player may hold only one crlckex account. Registering multiple accounts — whether under the same name, email address, device, IP address, or payment method — is strictly prohibited. Where duplicate accounts are identified, crlckex will close all but the original account and void any bonuses or winnings associated with the duplicate accounts.

Accurate Information

You must provide accurate, complete, and up-to-date information when registering your crlckex account. This includes your full legal name, date of birth, residential address, email address, and phone number. Providing false information is a breach of these Terms and may result in account suspension and forfeiture of funds.

Account Security

You are responsible for maintaining the confidentiality of your crlckex login credentials. Do not share your password with anyone. crlckex will never ask for your password via email, live chat, or any other channel. If you suspect unauthorised access to your account, contact crlckex support immediately via live chat.

KYC Verification

crlckex is required to verify the identity of all players before processing withdrawals. You may be asked to provide a copy of a government-issued photo ID, proof of address, and proof of payment method. Verification documents must be clear, unaltered, and valid. Failure to complete KYC verification will result in withdrawal requests being held until verification is complete.

4 Deposits and Payments

crlckex accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200 via mobile banking methods. There are no deposit fees charged by crlckex, though your payment provider may apply their own transaction charges.

Deposit Processing

Deposits via bKash, Nagad, and Rocket are credited to your crlckex account instantly upon confirmation from the payment provider. Bank transfer deposits are credited within one business day. If a deposit does not appear in your account within the expected timeframe, contact crlckex support with your transaction reference number.

Deposit Restrictions

  • You may only deposit funds from payment accounts registered in your own name.
  • Third-party deposits — where the payment account belongs to someone other than the registered player — are not permitted.
  • crlckex reserves the right to return deposits and close accounts where the source of funds cannot be verified.
  • Deposits made in error cannot be reversed once credited to your gaming account and wagered.
Minimum Deposit

The minimum deposit on crlckex is ৳200 via bKash, Nagad, or Rocket. The minimum deposit via bank transfer is ৳500. There is no maximum deposit limit, though crlckex may request source of funds documentation for large deposits.

5 Withdrawals

Withdrawals from your crlckex account are processed to the same payment method used for your most recent deposit, where possible. Withdrawals to bKash and Nagad are processed within five minutes for fully verified accounts. Bank transfer withdrawals are processed within one business day.

Withdrawal Requirements

  • Your account must be fully KYC-verified before any withdrawal can be processed.
  • The minimum withdrawal amount is ৳500.
  • You must have wagered your deposit at least once before a withdrawal can be requested (this requirement does not apply to bonus funds, which have separate wagering requirements).
  • Withdrawals will only be sent to accounts registered in your name.

Withdrawal Processing Times

crlckex aims to process all withdrawal requests as quickly as possible. Verified accounts requesting withdrawals to bKash or Nagad can expect funds within five minutes during normal operating hours. During periods of high volume, processing may take up to one hour. Bank transfer withdrawals are processed within one business day.

Withdrawal Limits

The minimum withdrawal is ৳500. There is no standard maximum withdrawal limit for verified accounts, though crlckex may apply limits in specific circumstances and will notify affected players accordingly. For large withdrawals, crlckex may request additional documentation to comply with anti-money laundering requirements.

6 Bonuses and Promotions

crlckex offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated in the relevant offer, as well as these general bonus terms. In the event of any conflict, the specific offer terms take precedence.

Welcome Bonus

The crlckex welcome bonus is available to new players on their first deposit. The bonus is credited automatically upon qualifying deposit. The welcome bonus is subject to a wagering requirement, which must be met before any bonus-derived winnings can be withdrawn. The wagering requirement and any other conditions are stated clearly in the welcome bonus offer page.

General Bonus Rules

  • Bonuses are available to one account per player, per household, per device, and per IP address.
  • Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
  • crlckex reserves the right to withdraw any bonus offer at any time without prior notice.
  • If crlckex determines that a player has abused the bonus system — including through the use of multiple accounts or coordinated play — all bonuses will be voided and the account may be suspended.
  • Wagering requirements must be met within the timeframe specified in the offer. Bonuses that expire before wagering requirements are met will be removed from the account along with any associated winnings.

Free Spins and Other Promotions

Free spins and other promotional rewards are subject to the same general bonus rules above. Winnings from free spins are typically credited as bonus funds and subject to wagering requirements unless otherwise stated. The specific game or games to which free spins apply will be stated in the offer.

7 Game Rules and Fair Play

All games available on the crlckex platform are certified by independent testing laboratories for fair play. The random number generators used in crlckex games are regularly audited and the published RTP figures are accurate and verified. crlckex does not manipulate game outcomes.

Game Malfunctions

In the event of a game malfunction, technical error, or software fault, crlckex reserves the right to void any bets affected by the malfunction. Players will be notified of any such voids and any funds wagered on voided bets will be returned to the player's account. crlckex is not liable for losses resulting from game malfunctions beyond the return of the wagered amount.

Disconnections

crlckex is not responsible for losses resulting from internet disconnections or device failures on the player's side. If a disconnection occurs during a game round, the round will be completed according to the game's standard rules and the outcome recorded accordingly. Players are advised to ensure a stable internet connection before placing bets.

8 Prohibited Activities

The following activities are strictly prohibited on the crlckex platform and will result in account suspension, forfeiture of funds, and potential legal action:

  • Using automated betting software, bots, scripts, or any other tool to place bets without human interaction.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage.
  • Colluding with other players to manipulate game outcomes.
  • Using the crlckex platform for money laundering or any other illegal financial activity.
  • Providing false identity information or impersonating another person.
  • Attempting to reverse-engineer, copy, or reproduce any part of the crlckex platform.
  • Engaging in any form of fraud, including chargeback fraud on deposits.
  • Accessing the crlckex platform from a jurisdiction where online gaming is prohibited.

crlckex employs advanced fraud detection systems and monitors all accounts for suspicious activity. Where prohibited activity is detected, crlckex will act swiftly to protect the integrity of the platform and the interests of legitimate players.

9 Account Suspension and Closure

crlckex reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Failure to complete KYC verification within a reasonable timeframe.
  • Suspected fraudulent activity, money laundering, or other illegal conduct.
  • Provision of false or misleading registration information.
  • At the player's own request (voluntary closure).
  • Regulatory requirement or legal obligation.

Funds on Closure

Where an account is closed due to a breach of these Terms, crlckex reserves the right to withhold any balance pending investigation. Where an account is closed voluntarily or for administrative reasons unrelated to player misconduct, any verified balance will be returned to the player via their registered payment method within five business days.

Voluntary Closure

Players who wish to close their crlckex account voluntarily may do so by contacting support via live chat. Before closing your account, please ensure all pending withdrawals have been processed. crlckex will confirm account closure within 24 hours of a valid request.

10 Responsible Gaming

crlckex is committed to promoting responsible gaming among all players. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion. These tools are available to all players at any time through the account settings section.

If you believe your gaming is becoming problematic, crlckex encourages you to use the available responsible gaming tools and to seek professional support if needed. The crlckex support team is trained to assist players who raise concerns about their gaming behaviour and can provide access to relevant support resources.

For full details of the responsible gaming tools and policies available on crlckex, please visit the Responsible Gaming page.

11 Privacy and Data Protection

crlckex collects and processes personal data in accordance with its Privacy Policy. By registering an account on crlckex, you consent to the collection and processing of your personal data as described in the Privacy Policy. crlckex uses your data to operate your account, process payments, verify your identity, and comply with legal obligations.

crlckex does not sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory authorities where required by law. For full details of how crlckex handles your data, please read the Privacy Policy.

12 Intellectual Property

All content on the crlckex platform — including but not limited to the website design, logos, graphics, game content, software, and text — is the intellectual property of crlckex or its licensors and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any crlckex content without prior written permission. Unauthorised use of crlckex intellectual property may result in legal action.

13 Limitation of Liability

To the maximum extent permitted by applicable law, crlckex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of profits.

crlckex's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

crlckex does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, or circumstances beyond crlckex's control may result in temporary unavailability. crlckex will endeavour to provide advance notice of scheduled maintenance where possible.

14 Changes to These Terms

crlckex reserves the right to amend these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Where changes are material, crlckex will notify registered players via email or an in-platform notification.

Your continued use of the crlckex platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting support.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your crlckex account, please contact the support team via live chat — available 24 hours a day, 7 days a week. You can also reach us by email at the address below.

Support Contact

Email: [email protected]  |  Live Chat: Available 24/7 via the crlckex platform

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