crlckex Privacy Policy —
Your Data, Protected and Respected

1 Introduction

crlckex is committed to protecting the privacy and personal data of every player on the platform. We understand that trust is the foundation of any good relationship, and that means being completely transparent about how your data is handled. This Privacy Policy is written in plain language so that every Bangladesh player can understand exactly what happens to their information when they use crlckex.

This policy covers all personal data collected through the crlckex website at crlckex.net, the crlckex mobile application, and any other crlckex-operated service. It applies to registered players, visitors who browse without registering, and anyone who contacts crlckex support.

If you have any questions about this Privacy Policy or how crlckex handles your data, you can contact us at any time via live chat or by email at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.

2 Data We Collect

crlckex collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and from third-party service providers where necessary. Below is a clear breakdown of the categories of data we collect.

Registration Data

When you create a crlckex account, we collect the following information:

• Full legal name
• Date of birth
• Residential address
• Email address
• Mobile phone number
• Username and password (password is stored in encrypted form)

Identity Verification (KYC) Data

To comply with anti-money laundering requirements and verify your age, crlckex may collect:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement)
• Proof of payment method (screenshot of bKash or Nagad account)
• Selfie or live photo for identity confirmation

Financial Data

crlckex collects transaction data related to your deposits and withdrawals, including payment method details, transaction amounts, and transaction reference numbers. crlckex does not store full payment account credentials — payment processing is handled by our certified payment partners.

Usage and Technical Data

When you use the crlckex platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, and session duration
• Betting history and game activity logs
• Login timestamps and access logs

Communications Data

If you contact crlckex support via live chat, email, or any other channel, we retain records of those communications. This helps us resolve disputes, improve our service, and maintain a record of any commitments made.

3 How We Use Your Data

crlckex uses your personal data for the following purposes:

crlckex does not use your personal data for any purpose not listed above without first obtaining your explicit consent. If we wish to use your data for a new purpose, we will notify you and, where required, seek your consent before doing so.

4 Legal Basis for Processing

crlckex processes your personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: Processing necessary to operate your crlckex account, process payments, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the crlckex service, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

5 Data Sharing and Third Parties

crlckex does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:

Payment Processors

To process your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, crlckex shares the minimum necessary financial data with our certified payment processing partners. These partners are bound by strict data protection agreements and are not permitted to use your data for any other purpose.

Identity Verification Providers

crlckex uses third-party KYC verification services to confirm the identity and age of players. Your KYC documents are shared with these providers solely for the purpose of identity verification and are not retained by them beyond the verification process.

Regulatory and Legal Authorities

crlckex may be required to share player data with regulatory bodies, law enforcement agencies, or courts where required by applicable law. We will only disclose the minimum data necessary to comply with any such requirement and will notify you where legally permitted to do so.

Analytics and Platform Providers

crlckex uses anonymised and aggregated usage data with analytics providers to improve the platform. No personally identifiable information is shared with analytics providers.

6 Cookies and Tracking

crlckex uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the crlckex website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players use the platform, which pages are visited most, and where errors occur. This data helps crlckex improve the platform.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can opt out of marketing cookies at any time via your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the crlckex platform.

7 Data Retention

crlckex retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our regulatory obligations. The specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering requirements.
• KYC documents: Retained for five years after account closure or the last transaction, whichever is later.
• Transaction records: Retained for five years after the transaction date.
• Communications records: Retained for three years after the communication.
• Usage and technical data: Retained for 13 months in identifiable form, then anonymised for analytical purposes.

After the applicable retention period, your personal data is securely deleted or anonymised. crlckex does not retain data beyond what is necessary for the stated purposes or required by law.

8 Your Privacy Rights

As a crlckex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact crlckex support via live chat or email at [email protected]. We will respond to all valid requests within 30 days.

9 Data Security

crlckex takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the crlckex platform.
• Encrypted storage of all sensitive personal data, including passwords and payment information.
• Strict access controls ensuring only authorised personnel can access player data, with all access logged and audited.
• Regular security audits and penetration testing by independent security specialists.
• Two-factor authentication available for all player accounts.
• Automated fraud detection and anomaly monitoring systems operating 24/7.

In the event of a data breach that is likely to affect your rights and freedoms, crlckex will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach. crlckex will also notify the relevant regulatory authority as required by applicable law.

10 Children's Privacy

The crlckex platform is strictly for adults aged 18 and above. crlckex does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated data, and cancel any pending transactions.

If you believe a minor has registered on crlckex, please contact us immediately at [email protected] so we can take prompt action. crlckex takes its responsibility to protect minors very seriously and cooperates fully with any regulatory requirements in this area.

11 Changes to This Policy

crlckex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the effective date at the top of this page. Where changes are material, we will notify registered players via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how crlckex protects your data. Your continued use of the crlckex platform after any changes to this policy constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crlckex handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week via live chat on the crlckex platform, or you can reach us by email.